BIMSRV Academy Cancellation Policy

At BIMSRV Academy, we understand that circumstances can change, and you may need to cancel your enrollment in our online video courses. This policy outlines the terms and conditions regarding cancellations and refunds.

1. Cancellation by the Student:

• Cooling-Off Period (within 7 days of purchase): If you cancel your enrollment within seven (7) calendar days from the date of your initial purchase and before accessing a substantial portion of the course content (typically defined as completing no more than one module or less than 15% of the total video content, whichever is lower), you will be eligible for a full refund of the course fee. To request a cancellation and refund during this period, you must notify us in writing via email to [insert support email address here] with your name, course name, and purchase date.
• Cancellation After the Cooling-Off Period: If you cancel your enrollment after the initial seven (7) calendar day cooling-off period or after accessing a substantial portion of the course content, you will not be eligible for a refund. This is because you have gained access to valuable learning materials and resources.
• Non-Attendance: Failure to access or participate in the online video course does not automatically qualify you for a refund. The cancellation policy outlined above applies regardless of your engagement with the course content.

2. Cancellation by BIMSRV Academy:

BIMSRV Academy reserves the right to cancel or reschedule any online video course due to unforeseen circumstances, including but not limited to:

• Insufficient enrollment.
• Technical difficulties.
• Instructor unavailability.

In the event that BIMSRV Academy cancels a course, enrolled students will be notified via email at the earliest possible opportunity. Affected students will be offered one of the following options:

• Full refund of the course fee.
• Enrollment in an alternative available online video course of equivalent value.
• Deferral of enrollment to a future offering of the same course, subject to availability.

BIMSRV Academy will not be liable for any other costs incurred by the student due to the cancellation, such as travel or accommodation expenses.

3. How to Request a Cancellation (within the cooling-off period):

To request a cancellation within the 7-day cooling-off period, you must send a written request via email to [insert support email address here]. Your email must include the following information:

• Your full name as registered for the course.
• The name of the online video course you wish to cancel.
• The date of your purchase.
• A clear statement indicating your desire to cancel your enrollment and request a full refund.

Upon receipt of your valid cancellation request within the cooling-off period and verification that you have not accessed a substantial portion of the course content, BIMSRV Academy will process your refund within [insert number, e.g., 7-10] business days using the original method of payment.

4. Important Notes:

• Refunds will be processed in the original currency of purchase. BIMSRV Academy is not responsible for any fluctuations in exchange rates that may affect the final amount received by the student.
• Access to the online video course materials will be revoked upon cancellation and processing of any applicable refund.
• This cancellation policy applies specifically to BIMSRV Academy’s online video courses and may differ for any live online classes or other services offered. Please refer to the specific terms and conditions for those offerings.
• Bimsrv Academy reserves the right to amend this cancellation policy without prior notice. All changes will be immediately effective once posted on the website.

By enrolling in a BIMSRV Academy online video course, you acknowledge that you have read, understood, and agree to abide by this cancellation policy.